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Web Support Portal for Star products
Support services for Star products such as StarProjects, eAdvice and Landed
Cost are accessed via our
web support portal and allow customers to log new support calls or to
check on the status of existing calls. Support calls logged via the portal
are centralised and allocated by Star's Help Desk team, ensuring prompt
and efficient service.
Direct Connect
To maximise the efficiency of our support services and to minimise our clients'
down-time, we provide an online service which is a highly effective solution
to many system problems. We have a complete database of the latest software
error reports and regularly receive program updates from the system developers.
Our experienced support team can dial into your system to provide remote diagnostic
and correction support services without disruption to your office environment.
Depending on the nature of the problem, the solution may involve a detailed
examination of your system or a new program to be downloaded.
Help Desk
Star has highly trained consultants whose specific purpose is to provide front
line support and respond to clients' requests or queries. Our Help Desk personnel
are excellent trouble shooters equipped with the latest computer technology.
Their prime objective is to solve your problem promptly, although some situations
may demand more detailed research and testing or consultation with other team
members to deliver the most appropriate solution.
On Site
In situations where problems of a complex nature cannot be resolved over the phone
or via remote diagnostic support, we will assign a dedicated site support team.
The site support team's prime objective is to be readily available visit your site
and resolve any issues. Response times are generally determined by the level of
support you choose and site visits can either be included in your support contract
or on an as needs basis.
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