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Sales
Star's Sales Team draw on their collective wealth of experience to assist you
in identifying precisely what your requirements for the new system are, and inturn
can match those requirements to the package with the best 'fit'. Our Sales Team
will help you keep your evaluation on track and allow you to feel completely
confident that the chosen solution is the right one for your business.
Contact
Star's Sales Department
Systems Analysis
Being in tune with client's requirements is a critical success factor for any
pending implementation project. Star approach this task methodically and break
the project down to its constituent parts, a process that sets the parameters
for the new system.
Star will assign a project manager to lead the implementation planning phase
who has prior experience with projects of a similar nature or magnitude. The
project team will drill down into the existing systems and data files to design
the new system so that it will achieve the clients desired outcomes. Star takes
a very prescriptive approach to the solution. Having completed hundreds of
installations, we have confidence in our project manager's appraisal of the
client requirements and the optimal way to address them. Past experience has
shown that this method achieves the desired outcomes in the most efficient
and risk averse way.
Design & Implementation
Star's solution recommendation is heavily influenced by the scope of any
development work and customisation that is required to fit the system to
the client's processes. In many cases, the standard modules can be configured
through inherent settings to accommodate most requirements, however, Star holds
the source code under licence to the solutions we offer and can consequently
wrap the software around the client's business through customisation where
necessary.
Once the solution is designed, Star will typically install the system in a
test environment to ensure that the data has been migrated correctly and that
the customised extensions are integrating with the standard modules seamlessly.
Training Courses
A successful implementation is dependent on the quality of training available
to the solution's users and more importantly, the internal system administrators.
Star has standard training courses available for all of the solutions we offer,
which have been refined over many years based on user and trainer feedback. The
standard training packages on offer are an economical alternative to customised
programs, however, in most cases provide ample depth for most users. Only in
large organisations with a variety of customisations is a tailored course required.
Star further reduces the implementation costs by offering regular scheduled training
courses, which are hosted in our modern, dedicated training facility. These courses
will be run regardless of whether the classroom is full or only has one participant.
Click here to view the
courses and locations available.
Support Services
The ongoing support services offered by Star have two primary objectives: to resolve
any day-to-day or operational issues as they arise, and also to continually re-evaluate
the system to ensure that it is in line with the client's current business objectives.
The consultants who provide on-going support have a strong accounting and IT skillbase
and hold certifications for the packages that they support. Star's client portfolio
exposes each consultant to a broad range of business types and sizes, meaning they
can provide proven solutions to client issues.
Click here to view more information on Star's support service delivery.
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